Returns & Refund Policy

 

We want you to be completely satisfied with your purchase from Cervora. If you're not, we're here to help. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

You have 30 days from the date of delivery to initiate a return. To start a return, please contact us at support@cervorahome.com. Our customer support team will guide you through the process.

Conditions for Return

  • The item must be in its original condition, unused, and in its original packaging.
  • Returns must include all accessories, tags, and documents.
  • Personalized and customized items are non-returnable.
  • We do not cover the cost of return shipping unless the item is damaged or defective upon arrival.
  • You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at support@cervorahome.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@cervorahome.com.

Why Choose Cervora?

1. Built Around Better Materials

We prioritize glass, bamboo, stainless steel, and cotton to replace common plastic items that degrade over time. Each product is selected to help reduce everyday microplastics exposure, especially in food, water, and high-contact areas of your home.

2. Reduce Microplastics at the Source

Cervora is built around complete home systems, not individual products. Each system covers an entire routine - prep, storage, or cleaning - helping reduce microplastics at the source without requiring you to research and replace items one by one.

3. Practical Performance, Risk-Free

Every product is selected to meet or exceed the performance of the plastic alternatives it replaces, ensuring durability and ease of use. All orders are backed by a 30-day return policy, making it simple to try Cervora with confidence.

Join the Cervora Community

We’re not just about products; we’re about people. Join a growing community making the switch to a healthier, non-toxic home by reducing everyday microplastics through better material choices.

Thank you for choosing Cervora as your partner in creating a healthier, non-toxic home. We look forward to supporting you as you transition to better materials and everyday routines.

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